We ship our products worldwide and are committed to delivering your order as smoothly as possible. Please review the following information carefully before placing an international order.

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Shipping & Delivery

International orders may take additional time to be delivered due to distance, customs processing, and local courier handling.

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Delivery times provided are estimates only and are not guaranteed.

International shipments may occasionally be delayed, held, or stopped by customs, which is beyond our control.

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Customs, Duties & Taxes

Each country has its own customs duties, import taxes, or fees.

These charges are not included in the product price or shipping cost.

Any customs duties, taxes, or additional fees are the sole responsibility of the customer.

We do not have control over these charges and cannot predict their amount.

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Courier & Transit Responsibility

Once an order has been shipped and handed over to the courier, responsibility for the shipment transfers to the courier company.

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We are not responsible for any damage, loss, or delay caused by the courier during transit.

Any claims for damage or loss occurring during transit must be raised directly with the courier service.

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Delays & Non-Delivery

We are not liable for delays caused by customs clearance, courier issues, weather conditions, or other unforeseen circumstances.

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If a shipment is returned to us due to customs refusal or unpaid duties, any additional shipping costs will be borne by the customer.

By placing an international order, you acknowledge and agree to these terms.

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Customization & Production Policy

Customized products are made to order and require additional time for design, production, and quality checks. The processing time may vary depending on the complexity of the customization, workload, and production requirements.

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Please note: Production timelines are estimates and may change based on the level of customization involved.

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Delays may occur due to high demand or unforeseen manufacturing circumstances.

We always aim to maintain quality standards, which may sometimes extend production time.

By placing an order for a customized item, you acknowledge and agree that additional processing time may be required before shipment.

We appreciate your patience and understanding as we work to deliver a product tailored specifically for you.

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Pre-Order Policy

At our store, we offer select items on a pre-order basis, allowing customers to reserve products before they are ready for dispatch.

 

1. Pre-Order Processing Time

Pre-order items are not in stock at the time of purchase. These products are either custom-made or sourced specifically after an order is placed. As a result, processing and fulfillment may take longer than regular orders.

 

2. Estimated Delivery Timeline

All delivery dates provided for pre-orders are estimated timelines only. While we strive to meet these estimates, delays may occur due to:

•  Production or manufacturing timelines

•  Supplier or material availability

•  Shipping and courier delays

• Unforeseen logistical issues

 

3. Shipping & Dispatch

Orders will be shipped only once the pre-order item is ready. Customers will receive a notification once the order has been dispatched.

 

4. Delays & Customer Acknowledgment

By placing a pre-order, you acknowledge and accept that delays may occur and agree to wait for the item to be fulfilled within a reasonable extended timeframe.

 

5. Disputes & Chargebacks

Disputes or chargebacks raised solely due to standard pre-order delays are not considered valid, as these conditions are clearly stated prior to purchase. We encourage customers to contact us for updates before initiating any dispute.

 

6. Customer Support

We are committed to transparency and customer satisfaction. If you have any questions or would like an update on your pre-order, please reach out to our support team.

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Thank you for your trust and patience in supporting our store.